How to Open a Shared Mailbox Outlook Web App (OWA)

Objective: This article provides step-by-step instructions on how to access a shared mailbox using the Outlook Web App (OWA).

Instructions:

1. Log In to Your Account:

   • Navigate to the Outlook Web App (OWA) login page.
   • Enter your credentials to log into your personal Outlook account.

2. Add the Shared Mailbox:

   • Once logged in, opoen the Outlook Web App located in the app drawer in the top left corner of the window.
   • 
   • Locate your profile picture or initials in the top right corner of the screen.
   • Click on your profile icon to open a dropdown menu.
   • Select the option labeled “Open another mailbox”.
   • A dialogue box will prompt you to enter the email address of the shared mailbox. Type in the complete email address of the shared mailbox you wish to access.
   • Click on the “Open” button to proceed.

3. Accessing the Shared Mailbox:

   • After entering the shared mailbox address, the mailbox will open in a new browser tab or window.
   • You can now view, send, and manage emails from this shared mailbox.

4. Switching Between Mailboxes:

   • To switch back to your personal mailbox, click on your profile picture or initials in the top right corner of the shared mailbox screen.
   • Select your personal mailbox from the dropdown to return to it.
   • Alternatively, you can close the shared mailbox tab or window and use the original tab or window where your personal mailbox is open.